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Knowledgebase - Paid Hosting Account Approval

Paid Hosting Account Approval

If you have already paid for your premium hosting plan, but have not received a new welcome email credentials, or if you have upgraded your existing free account, but still do not see the changes taking effect please allow up to 24 hours for approval. During that time our fraud verification team will examine the account and will determine if it is suitable for our platform or if the payment is made via legitimate means. This is done for all our customers protection as a misbehaving new user could harm all other existing users on the shared hosting platform. For example a spammer could cause server IP blacklisting and this can prevent all other users from sending their legitimate email, not to talk about possibly degraded performance that the server could possibly have during that attack. If the 24 hours time frame



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