IMPORTANT: Our online chat and phone line are only availble for paid hosting accounts or presales paid hosting plans requests.
No free hosting support questions will be answered via chat or phone. If you have such questions please open a trouble ticket from your members area or send an email to support@host-ed.me and we will make sure to get back to you ASAP. Free hosting users neglecting this might be suspended.
In order to be able to provide free hosting to all our users we need to optimize not only servers, but also human interaction as much as possible. Hope you understand our decision!